At Urbangritz, operated by Webwhisy World Private Limited, we are committed to providing a seamless and dependable shopping experience. In this document, “we,” “our,” and “us” refer to Webwhisy World Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that preferences may change, and you may wish to cancel an order. This policy outlines the steps and conditions for doing so.
You may cancel your order within 24 hours of placing it or before it has been dispatched, whichever occurs first.
To initiate a cancellation, please email us with your order details. If your request meets the eligibility requirements, a full refund will be processed to your original payment method within 5 to 7 business days.
Once an order has been shipped, cancellation is no longer possible. However, you may initiate a return after the product has been delivered, in line with our Return and Refund Policy.
We do not currently offer modifications to orders once they have been placed, including changes to products or delivery addresses. If you wish to make changes, you will need to cancel the existing order (if eligible) and place a new one.
For any cancellation requests, please contact us at:
webwhisyworldprivatelimited@gmail.com
We appreciate your understanding and thank you for choosing Urbangritz. Our team remains committed to ensuring your shopping experience is smooth, reliable, and enjoyable.