At Urbangritz, operated by Webwhisy World Private Limited, we are dedicated to providing a smooth and reliable shopping experience. In this document, “we,” “our,” and “us” refer to Webwhisy World Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our website, you agree to the terms outlined below regarding returns and refunds. Our process is designed to be clear, efficient, and customer-friendly.
To be eligible for a return, products must be unused, unwashed, and maintained in their original condition, with all tags, labels, and packaging intact. Items that have been worn, washed, or altered in any way will not qualify for a return.
Return requests must be submitted within 48 hours of receiving your order. Please ensure that all original tags, labels, and packaging are included with your return. Items that do not meet these guidelines will not be accepted.
Step 1: Submit a Request
Email your return request along with your Order ID and reason for return to webwhisyworldprivatelimited@gmail.com.
Step 2: Provide Supporting Photos
If the product is damaged, defective, or incorrect, please attach clear images to help us process your request efficiently.
Step 3: Follow Instructions
Once your request is reviewed and approved, we will share detailed return instructions. Please note that we reserve the right to decline returns that do not meet our requirements.
After we receive the returned item, our team will inspect it to ensure it meets our return criteria. You will be informed whether your refund has been approved or declined. If approved, the refund will be processed to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund is complete.
In certain situations where an item only partially fulfills the return requirements, such as minor damage or missing packaging, a partial refund may be offered at our discretion.
If you receive an item that is damaged, defective, or not the one you ordered, please notify us within 48 hours of delivery. Providing clear photos or videos of the issue will help us resolve the matter promptly.
For any questions or support regarding returns or refunds, please contact us at:
webwhisyworldprivatelimited@gmail.com
We value your trust in Urbangritz and are committed to ensuring your shopping experience remains dependable, convenient, and stress-free.